Are all your diamonds in-stock?
Some of the diamonds that we have listed in our diamond database are available in-stock and some of the diamonds listed are not in-stock. The diamonds that are not in-stock are held with our well respected suppliers of choice. This is due to keep our cost very low so that we can offer you the best value for a high quality diamond.
What is your return policy?
We have a Money Back Guarantee on all of our certified loose diamond and fine diamond jewelry purchase. If you are not 100% satisfied with your loose diamond purchase, you may return your purchase, hassle free, to us minus shipping cost. Please read our return policy page on our website for further and more detailed information.
Do you charge sales tax?
If the purchase is delivered to a confirmed address outside of the State of Texas, there would be no sales tax added. We only charge sales tax if the purchase is delivered to a confirmed address in the State of Texas. If so, you will be subject to an 8.25% sales tax.
Do you charge for shipping?
All confirmed orders receive free express shipping on certified loose diamond and fine jewelry purchases over $500 and to addresses to the lower 48 U.S. continental states. Please read our shipping policy on our website for further and more detailed information.
Are the prices listed on the website final?
The prices that you see on the site are already low prices so the prices are final. If you would like to receive an additional discount on your purchase, you may wire transfer, cashier check or money order the funds to receive an additional 5% discount on your total purchase. Cashier check and money orders have to clear before product gets shipped out; usually takes between 7 to 15 business days.
Do you ship internationally?
This process will usually take between upto 5 business days for delivery. The only method of payment that would be accepted for international orders is via wire transfer and keep in mind that there might be duties and additional fees that would need to be taken care of on customers behalf. There would be a charge for shipping and no money back guarantee on international orders. Please read our international policy on our terms and conditions link for further and more detailed information.
Why are your diamonds prices so low compared to other sites that I have viewed? Is their a catch?
There is NO catch. We guarantee low prices on certified loose diamonds and fine jewelry. We don’t have all that overhead that other company’s might have to sell you a diamond; our overhead is very low. Loose Diamond Exchange is a volume online diamond dealer and we are here to make sure that you save on your certified loose diamond and fine jewelry purchase.
How do I know that it’s safe to buy from your company?
Loose Diamond Exchange understands your concern in trying to deal with an internet company. This company was created in having the customer in mind. We are here to save you money on certified loose diamonds and fine jewelry. Internet fraud has risen over the past years and we want to make sure that our customers and potential customers are not part of that fraud. We implement steps and procedures to help us red flag any fraudulent transactions. Loose Diamond Exchange is in good satisfactory standings with the Better Business Bureau. We are striving to implement new technology to make sure that customers are 100% satisfied and feel secured with us in believing in our company. Read what our customers are saying about us; customer testimonials, you can rest assure that you are dealing with a reputable company.